Terms and conditions

Version V01 — 13 August 2026. Group-f bv, Prins Boudewijnlaan 9 (unit 11), 2550 Kontich, Belgium — RLE Antwerp, VAT BE 0871.559.846.

Courtesy translation. In the event of any discrepancy, the Dutch version prevails.

1. Definitions

In these terms and conditions, the following definitions apply:

• terms and conditions: these terms and conditions.
• training centre: the entity that organises and offers courses, both theoretical and practical, whether classroom-based, digital or blended.
• examination centre: the entity that organises and administers examinations, independently of the course, for the purpose of assessment, certification or the award of a diploma.
• course: any learning activity offered by the training centre, regardless of its form, duration or location.
• examination: any theoretical and/or practical test administered by the examination centre for the purpose of assessing knowledge, skills or competences.
• examination regulations: the regulations governing the organisation, administration, assessment and follow-up of examinations, as separately established by the examination centre.
• client: the natural or legal person who enrols one or more participants or candidates for a course and/or examination, or who acts on their own behalf.
• participant: the natural person who takes part in a course.
• candidate: the natural person who sits an examination.
• agreement: the agreement between the centre and the client, concluded through enrolment, order confirmation or other written confirmation.
• materials: all course or examination materials made available by the centre, including documents, syllabuses, digital content, question sets and assessment instruments.
• location: the place where the course and/or examination is held, being either a site of the centre or an external site.

2. Scope

2.1 These terms and conditions apply to all quotations, enrolments, agreements, order confirmations and other documents relating to courses and/or examinations organised by the training centre and/or the examination centre.

2.2 These terms and conditions apply regardless of whether the course and/or examination is taken on the instructions of a client or by a participant or candidate acting on their own behalf.

2.3 By enrolling for a course and/or examination, the client, participant and/or candidate declares that they have taken note of these terms and conditions and accept them in full and without reservation.

2.4 The application of any general or specific terms of the client, participant or candidate is expressly excluded, save where expressly accepted in writing by the centre. Acceptance of these terms and conditions implies express waiver of the application of the client's own (purchasing) terms.

2.5 In the event of any conflict between these terms and conditions and other contractual documents, these terms and conditions prevail, unless expressly agreed otherwise in writing.

3. Formation of the agreement

3.1 The agreement between the centre and the client is concluded at the moment the enrolment for a course and/or examination is confirmed in writing by the centre, or when the course and/or examination actually commences.

3.2 Enrolment may take place by means of an enrolment form, e-mail, digital platform or any other means of communication accepted by the centre.

3.3 The client warrants the accuracy and completeness of the details of the participant(s) and/or candidate(s) provided at enrolment.

3.4 Where a participant or candidate acts on their own behalf, they are regarded as the client within the meaning of these terms and conditions.

3.5 The centre reserves the right to refuse or cancel an enrolment if the applicable admission requirements are not met or if the information provided proves to be incomplete or incorrect.

4. Courses

4.1 The training centre organises courses as described in the course offering, the enrolment or the order confirmation. The content, duration, arrangements and location of the course are specified therein.

4.2 The participant is required to attend the course in full and to take an active part, unless expressly agreed otherwise in writing.

4.3 The client warrants that the participant meets any admission requirements applicable to the course, such as required prior knowledge, experience or medical fitness, where applicable.

4.4 The training centre reserves the right to amend, reschedule or cancel the course for organisational, pedagogical or safety reasons. In such cases the client is notified as soon as possible and a suitable solution is sought in consultation.

4.5 Participation in a course confers no automatic right to sit or to pass an examination. Examination falls under the responsibility of the examination centre and is subject to the examination regulations.

5. Examinations

5.1 The examination centre organises and administers examinations for the purpose of assessing candidates' knowledge, skills and/or competences, independently of the course.

5.2 Participation in an examination is possible only subject to compliance with the admission requirements laid down in the examination regulations and, where applicable, in the relevant register or applicable standard.

5.3 The examination regulations apply in full to all examinations organised by the examination centre. By enrolling for an examination, the candidate declares that they have taken note of the examination regulations and accept them without reservation.

5.4 The candidate is required to prove their identity at the start of the examination by means of valid identification. The examination centre reserves the right to refuse or exclude candidates who fail to identify themselves correctly or who do not comply with the examination rules. Incomplete attendance may result in the examination being declared invalid.

5.5 The examination centre safeguards the objectivity, independence and integrity of the examination process. Persons involved in the course play no decisive role in the assessment of examinations, except where this is expressly permitted within the applicable framework.

5.6 The examination centre reserves the right to interrupt an examination, declare it invalid or exclude the candidate in the event of irregularities, fraud, attempted fraud or non-compliance with the examination regulations.

5.7 The possibility of resitting an examination, and the conditions under which this may take place, are governed exclusively by the examination regulations.

6. Cancellation and changes

6.1 The client may cancel or amend an enrolment for a course and/or examination by giving written notice to the centre, within the periods and subject to the conditions communicated at enrolment or order confirmation.

6.2 Where the client cancels an enrolment for a course and/or examination, the following conditions apply:

• Cancellation more than ten (10) working days before the start date of the course and/or examination is free of charge.
• Cancellation less than ten (10) working days and more than five (5) working days before the start date incurs a cancellation fee of 50% of the agreed price, plus any costs relating to the examination.
• Cancellation less than five (5) working days before the start date incurs a cancellation fee of 100% of the agreed price, plus any costs relating to the examination.
• If the participant or candidate fails to attend, discontinues the course or examination prematurely, or turns out not to meet the applicable admission requirements, 100% of the agreed price remains payable.
• Cancellation due to force majeure on the part of the participant or candidate (such as illness, or the death of a family member for which statutory leave applies) is free of charge, provided timely notice is given and conclusive supporting documents are submitted.

The applicable cancellation conditions form an integral part of the agreement.

6.3 The centre reserves the right to reschedule or cancel a course and/or examination for organisational, technical, safety or force majeure reasons. In such cases the client is notified as soon as possible and an alternative date or solution is proposed in consultation. In such cases, cancellation or rescheduling by the centre confers no right to any additional compensation, other than reimbursement of amounts already paid where no alternative solution is accepted.

7. Prices and payment

7.1 Prices for courses and/or examinations are set out in the course offering, the enrolment, the order confirmation or a separate agreement.

7.2 Unless agreed otherwise, the prices stated are exclusive of VAT and other levies. What is included in the price is explicitly stated at enrolment or order confirmation.

7.3 Invoices are delivered to the client electronically. The payment term is thirty (30) calendar days from the invoice date, unless expressly agreed otherwise in writing.

7.4 In the event of late or incomplete payment, the centre reserves the right, for as long as payment has not been received:

• not to issue any physical certificate, diploma or attestation;
• not to register the result obtained in a (central) digital register or with a certifying body;
• to exclude the candidate or client concerned from any further administrative processing of the certification.

Failure to issue or register certificates or diplomas does not affect the payment obligation.

7.5 In the event of late payment, default interest is payable by operation of law and without prior notice of default, in accordance with the applicable statutory provisions, together with a fixed indemnity for administrative costs as stated in the agreement or on the invoice.

8. Complaints and disputes

8.1 Complaints relating to a course or examination are handled only if submitted in writing within the period provided for, as set out in this article or in the examination regulations.

8.2 Complaints relating to courses must be reported in writing to the training centre no later than eight (8) calendar days after the end of the course, with a clear description of the facts and the elements concerned.

8.3 Complaints relating to examinations, including their organisation, conduct or assessment, are handled in accordance with the procedure and time limits laid down in the examination regulations.

8.4 The centre acknowledges receipt of a complaint within a reasonable period and investigates it carefully and confidentially. Where necessary, additional information may be requested from the client, participant or candidate.

8.5 Submitting a complaint does not suspend the client's payment obligations, unless expressly agreed otherwise in writing by the centre.

8.6 Disputes that cannot be settled amicably are subject to the provisions on applicable law and competent court set out in these terms and conditions.

9. Liability and insurance

9.1 The centre makes every effort to organise courses and examinations carefully and professionally, but cannot guarantee any obligation of result as regards passing an examination or obtaining a certificate. The centre is not liable for decisions or consequences attached by third parties to examination results or certifications.

9.2 The centre is not liable for any direct or indirect damage arising from or connected with participation in a course and/or examination, including but not limited to consequential loss, loss of profit or loss of opportunity, except in the event of intent or gross negligence.

9.3 The participant and/or candidate is liable for damage caused by their actions to infrastructure, materials, equipment or third parties during the course and/or examination. The client is jointly and severally liable for this.

9.4 Participation in courses and examinations takes place under the participant's and/or candidate's own responsibility, in compliance with the applicable safety instructions and guidelines.

9.5 Participants attending a course and/or examination on the instructions of their employer are covered by their employer's occupational accident insurance. The client declares that this insurance is in order.

9.6 Participants or candidates who do not attend on the instructions of an employer are insured in accordance with the insurance policies taken out by the centre, within the guarantees and limitations set out therein.

10. Intellectual property

10.1 All course materials, examination questions, examination sets, assessment instruments, syllabuses, digital content and other documents developed or made available by or on behalf of the centre remain at all times the exclusive intellectual property of the centre or its rights holders.

10.2 The participant, candidate and/or client may not copy, reproduce, distribute, publish or use, in whole or in part, any material referred to in article 10.1 for purposes other than following the course or sitting the examination, without the centre's prior written consent.

10.3 It is expressly prohibited to share examination questions, examination sets, answers or assessment criteria with third parties in any way, or to use them for training or commercial purposes.

10.4 The centre reserves the right to take appropriate measures, including exclusion from further participation in courses and/or examinations, in the event of any breach of the intellectual property provisions.

11. Data protection

11.1 The centre processes personal data of clients, participants and candidates solely in the context of organising and delivering courses and/or examinations, in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

11.2 The processing of personal data includes, among other things, data necessary for enrolment, identification, examination, certification, administrative follow-up and statutory reporting obligations.

11.3 The specific arrangements for processing personal data, including the purposes, legal bases, retention periods, data subject rights and security measures, are set out in a separate GDPR policy of the centre.

11.4 By enrolling for a course and/or examination, the client, participant and/or candidate declares that they have taken note of this GDPR policy and accept it.

11.5 The centre takes the necessary technical and organisational measures to protect personal data against loss, unauthorised access or unlawful processing. Particular attention is paid to the confidentiality of examination, assessment and certification data.

12. Subcontracting

12.1 The centre is entitled to entrust the delivery of (parts of) courses and/or examinations wholly or partly to third parties, including trainers, examiners, invigilators or other specialised partners.

12.2 The centre remains responsible in all cases for the quality, independence and conformity of the courses and examinations organised in its name.

12.3 Where third parties are engaged who, in the course of their assignment, have access to personal data or examination materials, the centre ensures that those third parties are bound by appropriate contractual obligations regarding confidentiality, data protection and independence.

13. Force majeure

13.1 The centre is not liable for the total or partial non-performance of its obligations where this results from force majeure.

13.2 Force majeure means any event that renders performance of the agreement wholly or partly impossible and that could not reasonably have been foreseen or avoided, such as but not limited to: strikes, lock-outs, illness or unavailability of staff, fire, flooding, extreme weather conditions, pandemics, technical failures, IT or network problems, government measures or other circumstances beyond the centre's reasonable control.

13.3 In the event of force majeure, the centre's obligations are suspended for the duration of the force majeure situation. The centre notifies the client as soon as possible.

13.4 If the force majeure situation continues for more than thirty (30) calendar days and no reasonable alternative solution can be found, either party is entitled to terminate the agreement in writing, without this giving rise to any compensation.

14. Severability

14.1 The nullity, invalidity or unenforceability of one or more provisions of these terms and conditions does not affect the validity and enforceability of the remaining provisions.

14.2 Where applicable, the parties undertake to replace the void or unenforceable provision with a valid provision that comes as close as possible to the original purpose and scope of the provision concerned.

15. Applicable law and competent court

15.1 These terms and conditions, and all agreements to which they apply, are governed exclusively by Belgian law.

15.2 All disputes arising from or connected with these terms and conditions, or with the formation, performance or termination of the agreement, fall within the exclusive jurisdiction of the competent courts of the judicial district in which the centre has its registered office.

These terms and conditions may be amended by the centre. The most recent version always applies and is available for consultation.